You have 30 calendar days from receipt of your order in which to inspect the goods and advise us if they were faulty on arrival.
In the event in which you need to return a non-faulty item, we offer a full 30-day money back guarantee from the date you received your item (minus any paid delivery fees). If the items are not faulty, you are responsible for the return postage costs. Items are to be returned in the exact same, brand new condition in which you received them. All returns are advised to be sent by an insured, trackable delivery service. Products must be in the unused condition that you received them and in the original box and packaging. We would advise that returns are sent on a trackable/insured service as we cannot take responsibility until we have signed for the package.
If you receive a product from us that is damaged during delivery or is faulty, we will be happy to refund or replace at no cost to you.
During 30 day period you have rights for a replacement or full refund once the faulty items have been returned to us if required, in their original packaging complete with all accessories and documentation. We will cover the costs incurred for returning the item or provide a freepost label. With a faulty item, once received, we will issue your replacement or refund you via your original payment method and reimburse your reasonable return carriage costs.
All items must be returned to us in their original condition unless we are notified as the reason why. With this in mind, please follow the instructions above – failure to do so may result in us being unable to accept your return.
